Responsibility and Authority

Supervisory/Management Duties

1. Point person onboard for Theatrical Operations and Production Show Department to streamline communications, operations, scheduling and administrative tasks.
2. Provide support and oversight for departmental managers, supervisors and staff/cast members and entertainers to facilitate smooth operations.
3. Oversee communications, publishing and distribution of schedules, trainings, inspections, and safety assignments.
4. Foster relationships and work closely with Cruise Director, Senior Management and Department Heads, HR/Personnel and Finance departments for accommodations and cabin assignments, salaries, benefits, privileges, visits, installs, etc.
5. Provide guidance to production show department members to encourage open communication, full disclosure of information and adherence to ship and company guidelines.
6. Attend weekly entertainment department and technical production meetings onboard to discuss schedule, issues and upcoming events.
7. Hold weekly company and production meetings with production cast and staff members to discuss schedules, issues and upcoming events.
8. Shipboard liaison for performance agents and hiring partners regarding operational needs onboard.
9. Point person during install for entertainment contractors and vendors.
10. Responsible for working with Theatrical Venue Supervisor/Stage Manager to assist in covering duties of secondary venues if schedule requires.

Reporting

1. Write and distribute voyage production reports accurately detailing show details, status of production elements, and any needs in assigned venue.
2. Write evaluation report for guest entertainer performances.
3. Write venue/show synopsis for end of cruise report(s) as requested by Cruise Director
4. Ensure timely and direct reporting for any show critical equipment failures, maintenance requirements, injuries, HR related issues, or other show-stopping events to onboard and shoreside management personnel.

Scheduling

1. Work closely with the Cruise Director on scheduling all shows and events for production cast and guest entertainers.
2. Oversee communications, publishing and distribution of schedules, rehearsals, trainings, inspections, safety assignments and shipboard procedures to production show cast members by Production Stage Manager.
3. Oversee communications, promotional support, publishing and distribution of schedules, rehearsals, technical checks, trainings, inspections, safety assignments and shipboard procedures to Guest Entertainers and Brands by Stage Manager/Technical Venue Supervisor.
4. Oversee communications, publishing and distribution of schedules, trainings, inspections, safety assignments and shipboard procedures to Wardrobe Supervisors by Lead Wardrobe.
5. Work alongside Entertainment Admin to ensure the Freestyle Daily accurately reflects the schedule as set by Cruise Director for theatrical events.

Training and Development

1. Conduct disciplinary action according to ship guidelines for production show department staff, cast members, and Guest Entertainers/Brands.
2. Responsible for the evaluation process of cast members, wardrobe team, and theatre musicians with the contributions of department managers and supervisors (monthly and end of contract).
3. Responsible for the evaluation process of production managers and supervisors, providing regular feedback and completing the end of contract eval.
4. Responsible for the development and growth of all production crew members, managers and supervisors using the performance improvement plan and evaluation forms for documentation.
5. Communicates standards of performance to employees by also being an ambassador and role model of all company’s policies, procedures and standards.
6. Creates and maintains a positive work environment;
7. Fosters teamwork within all departments onboard;
8. Assists the onboard management in implementing and maintaining guidelines, procedures and training practices set by the corporate office.

Social and Guest Service

1. Maintains positive relationships with colleagues.
2. Respects the privacy and rights of colleagues.
3. Promotes cooperation and teamwork.
4. At all times projects a favorable image of Norwegian Cruise Line Holdings, promoting its aims and objectives to enhance public recognition and acceptance of all its areas of operation or endeavors.
5. Contributes and assists the Theatrical Department in creating a warm, sincere, welcoming but fun environment around the ship.
6. Expected to be accessible and approachable with the guests, capable of being a patient listener while making the guests feel at home.
7. Demonstrates genuine concern for guests’ wellbeing at all times.
8. Ensures that all guest requests, inquiries and concerns are handled in a prompt manner;

Safety

1. Monitor the practical application of the Company's policy, procedures and instructions.
2. Immediately report to onboard management any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.
3. Participate in crew and passenger safety drills according to instructions from ship’s command;
4. Comply with company safety and pollution prevention regulations.
5. Must be familiar with the Safety and Environmental Policy, SMS, operational policies and carry out the policies and procedures appropriate for his/her position.

Other Duties

1. Closely coordinate with Box Office Manager and staff, ensuring that house is opened on schedule and communicate any delays in a timely fashion. Act as house manager, when productions are scheduled, to open venue for guests when required.
2. Performs other production related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
3. Duties outside of those outlined above, including additional management duties on board, should be avoided during the hours of 18:00-22:00 when theatre productions are in full operation. Any exception must be approved by Manager, Theatrical Operations.

Education and Experience

Education and Experience

1. Bachelor’s degree in Theater and/or Stage Management or equivalent/relevant course of study (eg. Business or Human Resources) preferred.
2. Three to five years of experience and/or employment in Company Manager or theatrical general manager position or equivalent experience in a similar field.
3. Knowledge of and experience working in cruise ship entertainment operations preferable.

Profile

1. Able to work 7 days a week with long hours for entire contract length.
2. Proven diplomatic ability to effectively manage a diverse team of entertainment and production professionals.
3. Adept at communication, articulate, high level of English verbal, reading and writing competency.
4. Highly effective organizational ability, time management, problem solving and conflict resolution.
5. Ability to work long and demanding hours with a high level of stress management.
6. Proficiency in Microsoft Windows, Office, Outlook, Word, Excel, Powerpoint, Q-Lab and basic a/v equipment.
7. Ability to effectively and professionally communicate with internal and external contacts from a remote location (ship).
8. Critical thinking, problem solving skills required.
9. Passionate about hospitality and customer service driven.
10. Must have a professional appearance and good hygiene.
11. Respect for all co-workers and guests.
12. Pride in your work by creating positive energy, excitement and fun.
13. Demonstrate positive behaviors; smiling, being polite and courteous.
14. Able to develop a camaraderie with diverse team members.
15. Ability to live in close quarters, share limited space.
16. Ability to perform well under pressure;

Subordinate Positions

• Production Stage Managers, Stage Manager, Theatrical Venue Supervisor, Production Cast Principals, Guest Entertainers, Musical Conductor, Theater Musicians, Burn the Floor Principals, Props Master, Lead Wardrobe & Wardrobe Supervisors.

Reports to

• Cruise Director - onboard.
• Manager, Theatrical Operations - shoreside.